FEEDBACK FROM OUR CUSTOMERS
"I purchased a generator from a local "big box store" that does not install generators thinking I could cut some corners on this project for my mother's house in Madbury. When I started calling installers I learned I had been given misleading advice about what was required to install as it turned out to be a much more complicated process than I was lead to believe, involving permits, the gas company and electricians. I dealt with a few generator companies trying to resolve this and Philbrick's finally took the project in hand and completed it. They are professional, reliable, gave me a thorough explanation of what needed to be done and stated all costs up front (something that not all installers do). With Philbrick's you have a family business that cares about their customers and maintaining their excellent reputation. I highly recommend them!
"Philbrick's made a complex process seem easy. From our first inquiry through installation, we were treated very professionally. Everyone at Philbricks were truly interested in providing the right product in a timely and professional manner. From a service perspective, Philbricks did a great job coordinating the installation. Very glad we purchased from Philbricks.
"Have wanted a stand-by generator for several years. Glad I chose this dealer. Very professional.
"Rick and his team were great to work with! They met all the time frames originally promised. Their team was friendly and responsive to all my questions!
"Bought this just over a year ago after going through many storm without power. It has kicked on a few times for some smaller storms and seemed to work as it was set up for our home.
"Rick handled the installation from start to finish and it all went flawlessly. We needed Propane installed to run the generator and he handled that as well. It was completed in a very timely fashion.
"We bought a GE Generator from Philbricks and they did a great job from start to finish. They were very knowledgeable and professional. We lost power over Thanksgiving and were grateful we had the generator to keep us warm!
"I purchased a GE standby generator from Rick Philbrick this summer and couldn't be happier. They were extremely knowledgeable, responsive and met every time promised. Excellent customer service and follow up after installation.
"Very happy with my purchase from Philbricks. Service is great and knowledge was exceptional. Highly recommend them if you are looking into getting a generator. There is something to be said for local family owned businesses, they really care and go the extra mile.
"Philbrick's Mobile Service was professional and dependable from the sale of the generator and throughout the installation process!! Philbrick's provides timely top notch service and maintenance to my generator as recommended by the manufacturer ensuring my generator is ready when I need it!! THANK YOU PHILBRICK'S!!
"Had Philbrick's out to check a portable generator that came with our new home. Decided then to have a permanent generator installed. We felt comfortable with Rick and his son and chose the GE. They handled everything, making it so easy. AND the finished product went on line Tuesday and Wednesday the power went out , over Thanksgiving, but our unit worked like a charm!! Thank you!
"Rick and Josh did a superb job on the installation of our new generator. We had a very limited time frame to get the job done and they delivered ahead of schedule. They even worked through the rain on a Sunday morning.
"I recently purchased (December 2014) a 10 K GE home stand-by generator from Philbricks Mobile Service. Within days of calling, Rick and Josh had the generator in place. The electrical and gas connections soon followed and the generator was up and running prior to the first good freeze. Rick and Josh were both very knowledgeable and returned my phone calls promptly as well as worked around my schedule for appointments. The installation exceeded my expectations and I would highly recommend Philbricks to anyone seriously contemplating a home stand-by generator.
"Purchased and installed a 10kW unit a couple months ago. Philbricks is very knowledgeable about their products and best installation methods. Greatly appreciated time to review options and recommendations. Overall I had a higher comfort level with them compared to their competitors.
"I have nothing but good things to say about Philbrick’s Mobile Service. Rick Philbrick was responsible for the final aspects of my standby generator installation (by a 3rd party) and I can only say that I wish he had performed the entire installation! The process was somewhat of a shambles and I hired Rick to oversee completion of the required remedial work. I took up an annual service contract and am extremely satisfied. His son, Josh, is now part of the company and I have great faith in his abilities as well. I was most impressed when Josh returned my call quickly on Thanksgiving Day (2014) when I needed some instructions on how to shut down/restart a running standby generator.
"Just a big thank you! We made the big mistake of buying a generator online and not until you got involved did it go smoothly. Now we know it takes three levels of expertise to handle such a large project. Between the actual placing the generator, hooking up the gas, connecting the electric and dealing with all the codes and permits it was a far bigger project than expected. You took over our install and treated us like long time customers and we now have you to call for 24 hr emergency service. We did not save any money by buying on line and we wish we went with you in the first place. Again Thank you.
"Hi Rick and Josh,
"Josh and Rick are top shelf. Our generator would start when doing its weekly test but would not continue to run. It was an exasperating problem to me. They figured it out after much perseverance. They dealt with Briggs and Stranton regarding them honoring our warranty covering their time fixing our unit. They are very pleasant to talk to and very competent. You've seen the rest when you want the best call Josh or Rick!
"My wife and I recently purchased a standby generator from Philbrick's. Throughout the process Rick Philbrick provided accurate and complete information about the unit and the process. Installation was extremely timely and professional. Shortly after installation we lost one of our phases from PSNH. The unit performed as expected. We called Rick and he responded very quickly. He didn't charge us for the call despite the fact that his equipment was not the cause of the spike.
"Rick Philbrick is one of the best, most reliable and expert professionals I have ever met. His installation and maintenance of my generator has been, and continues to be, a source of comfort and well being. I wholeheartedly recommend both Rick and his product choice to any and everyone!!!!
"Wow! Showing up at 3 am in the the dark rain, had the part and got us up and running in less than 1/2 Hr. I would use no one else for service or to buy a generator.
"YOU ARE AWESOME !!!!!"
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